Returns + Refunds
Hope&Her understands that our program and products won't always work out for everybody. Please carefully review our returns and refunds policy for each product.
Trainers | We are not able to accept returns on the vaginal trainer product, or offer a refund. For health and safety reasons, and also to comply with FDA regulations for vaginal inserts, vaginal trainers that have been sold to a consumer cannot be restocked and are prohibited from resale.
Paperback Books | We are able to accept and refund unused books within 30 days of purchase. Simply mail your book to Lisa Carter at 1965 Gillespie Way Suite 105 El Cajon, CA 92020. Once we receive your unused book, we will issue a credit back to your account. Your merchant may take up to 10 business days to issue your credit.
E-Books | You may be able to return e-books for refund. We will consider your return if we receive your request within seven days of the date of purchase. Please email us directly at firstname.lastname@example.org.
The Road to Hope Video Series | You may cancel your video subscription at any point. We will consider your refund if we receive your request within seven days of the date of purchase. Please email us directly at email@example.com.
Customer service is our highest priority. Our mission is to help people, and anything contrary to that will be avoided. If for some reason there is a problem, we will rectify it immediately to the satisfaction of the customer.
Effective: January 2004. Updated: October 2019